How Jemaah App looks after your data

Who is responsible

The travel agency that runs the tour decides what pilgrim data is collected and why; it is the organisation responsible for that data under Singapore's and Malaysia's personal data laws. C-Vids Productions (UEN 53119647W) runs Jemaah App on the agency's behalf.

What the app keeps

Jemaah: name, mobile number, optional email, the tour they joined, their language and text size, and whether they said yes to the agency's trip news.

Location: shared only when a jemaah presses SOS, or turns on sharing with family. Only the latest place and a short history are kept.

Documents: a passport photo the agency asks for, and the visa the agency uploads.

Family members who follow a jemaah: their name, mobile number and whether they said yes to trip news.

Who can see it

A mutawif sees the jemaah in their tour. The agency's staff see their own agency's tours only. Family see only the one person who shared with them.

Sponsors shown in Promotions never receive any names, numbers or locations.

How long it is kept

Passport photos are deleted 30 days after upload. The visa stays on the jemaah's phone until it expires.

Pilgrim details and location history are deleted from the app 30 days after the tour ends. Family following ends at the same time.

If the agency exports its customer list, that file is the agency's own record, kept under the agency's policy.

Messages and marketing

Trip news is sent only to people who ticked yes, and anyone can unsubscribe at any time.

Your requests

To see, correct or delete your details, contact your travel agency, or write to support@cvidsproductions.net.